 |
|
|
|
|
|
The VRS-II voice response system
is a flexible PC based platform using industry standard
components that can "front end" Porta Systems
fault management and test products. VRS allows technicians
and customers to perform trouble reporting and line test
activities without the need for operator assistance. This
system provides 7x24 availability and enhances accessibility
to key business functions.
Features:
- Interfaces directly to
Porta Test and Fault Management systems
- Digital and Analogue
trunks
- ACD compatible - customers
can be connected to an operator for further assistance
when required
- CTI option screens trouble
reports and allows users to verify problems with their
service. Trouble reports can be "ticketed"
without operator assistance
- Full interactive test
capability for technicians
- Trouble tickets can be
closed by technicians when lines are tested OK
- Supports multiple
languages
Key
Benefits:
- Drastically reduces
traffic by automatically screening and accepting trouble
reports. This improves customer satisfaction and
minimizes the need for skilled operators
- Improved technician
efficiency reduces:
- operating costs
- time to restore
service so increasing customer satisfaction
- Voice response access to
test and trouble systems provides an economical
alternative to expensive portable test equipment, hand
held terminals, etc.
|
|
|
|
|
